FAQ

Once payment is made, we will process your order within 1 - 2 days, then will let you know when's the earliest installation date as soon as possible

To proceed with payment, add your item to cart and click "Buy Now". Continue with 'Checkout', and there will be a step-by-step process. Our payment options are FPX, Credit Card, eWallet.

West Malaysia: FREE SHIPPING (KW1000 ONLY)
Klang Valley: FREE SHIPPING & INSTALLATION (ALL MODELS EXCEPT KW1000)

Note: Installation coverage in Klang Valley is up to 30KM from our office. Additional charges may apply if more than 30KM.

No, unfortunately we do not offer to deliver or have installation services in other states except for model KW1000.

In the past, we have tried to ship via courier to other states, many of customers complain that the item received are not in good condition or are left damaged by the courier.

Therefore, we made the decision to only focus on Klang Valley (Kuala Lumpur & Selangor) areas where our customer is able to experience our water purifier at its best!

As mentioned above, we do not offer installation or delivery service to other states, but if you know how to self install, we are open for you for self-pick up your order.

Do take note that the our warranty coverage is in Klang Valley only, so in future if there is any issue with the water purifier, you have to bring to our office in Klang Valley for us to do your warranty claim.

Kindly read the warranty terms to see what is eligible for warranty claim
https://konigway.com/pages/warranty-terms

Konigway HQ location: 2A-1, Jalan Temenggung 1/9, Bandar Mahkota Cheras, 43200 Cheras, Selangor

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Upon confirmation of purchase, you can request us for self-pick and we will be glad to help you.